Hourly Services

Hourly IT Services

Need expert IT help without committing to a long-term agreement? XTS provides flexible support when your business needs it.

Hourly IT services are designed for businesses that need experienced help without a managed-services agreement. Whether you have one urgent issue, a short project, or a list of nagging technology problems, XTS can step in and help get things moving again.

This is a practical option for companies that already have some internal IT coverage, businesses between providers, offices that only need occasional support, or teams that want to try working with XTS before choosing a larger support plan.

You stay in control of the scope and budget. XTS will troubleshoot clearly, explain what was found, recommend the next step, and focus on solving the real problem instead of pushing unnecessary contract commitments.

Hourly work can be handled remotely when possible or onsite when the situation calls for hands-on support, equipment installation, cabling coordination, network cleanup, or direct user assistance.

Hourly IT support is a good fit for:

One-time troubleshooting for computers, printers, scanners, email, Microsoft 365, networks, Wi-Fi, and common office technology issues
Small projects such as workstation setup, office moves, new user setup, software installs, equipment replacement, or network cleanup
Businesses that need backup help for an internal IT person or occasional support when problems pile up
Companies that are not ready for managed services but still want a reliable local IT partner they can call
Second opinions on existing IT problems, vendor recommendations, security concerns, or proposed technology projects
Onsite or remote support depending on what will resolve the issue fastest and most efficiently

Why XTS

Local, relationship-driven support from a Raleigh-area team that gets to know your people, systems, and business priorities.
Clear communication without geek-speak, so you understand what is happening, why it matters, and what needs to happen next.
Proactive monitoring, maintenance, patching, security guidance, and backup oversight designed to prevent problems before they interrupt work.
Healthcare, professional office, regulated environment, and multi-site experience with the everyday tools teams rely on.
Practical recommendations instead of one-size-fits-all sales pressure, with solutions sized around your actual risk, workflow, and budget.
Responsive, human support for day-to-day issues, projects, vendor coordination, infrastructure planning, and long-term technology decisions.

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Frequently Asked Questions

Hourly IT Services FAQ

When is hourly IT support a good fit?

Hourly IT support is a good fit when your business needs help with a specific issue, short project, second opinion, workstation setup, network problem, vendor issue, or occasional support without a managed services agreement.

Can XTS troubleshoot one-time computer or network problems?

Yes. XTS can help troubleshoot one-time issues with desktops, laptops, printers, scanners, email, Microsoft 365, Wi-Fi, firewalls, switches, servers, software, and other common business technology.

Can hourly IT services be handled remotely?

Many hourly support requests can be handled remotely, which is often the fastest option. Onsite support is available when the work requires hands-on troubleshooting, equipment installation, wiring coordination, or direct user assistance.

Do hourly services require a long-term contract?

No. Hourly services are intended for businesses that need experienced IT help without committing to a long-term agreement. If a managed services plan later makes sense, XTS can talk through that option.

Can XTS help with small IT projects on an hourly basis?

Yes. Hourly work can include new computer setup, software installs, Microsoft 365 changes, office move support, network cleanup, equipment replacement, backup reviews, and other defined technology projects.