Managed Services

Managed IT Services

Keep your network healthier with proactive monitoring, endpoint security, patching, maintenance, user support, and a predictable monthly model built around fewer surprises.

XTS takes the burden of day-to-day technology management off your plate so your team can stay focused on the business instead of chasing computer issues, network problems, updates, vendors, backups, and security alerts.

Managed services are built around prevention, fast response, and clear guidance instead of waiting for something to break. We monitor the environment, maintain the systems that keep your office running, and help users get support before small problems turn into larger interruptions.

The goal is a healthier, more predictable IT environment. That means keeping workstations and servers updated, watching for warning signs, strengthening security, checking backup health, coordinating with technology vendors, and giving your business practical recommendations when something needs attention.

Every company is different, so XTS can manage specific parts of your environment or provide broader support across computers, servers, Microsoft 365, cloud services, networking, security, backups, and user help desk needs. You get a local IT partner who understands the business, documents the environment, and helps plan ahead instead of only reacting after downtime starts.

Managed services can include:

24x7 monitoring for servers, workstations, and network health
Patch management, updates, and preventative maintenance
Endpoint protection, antivirus, and security best practices
Backup monitoring, recovery planning, and restore readiness
Help desk support for users, devices, printers, and common issues
Vendor coordination for internet, software, phones, and line-of-business systems
Cloud, Microsoft 365, server, workstation, and network support
Ongoing recommendations to keep the environment stable and secure

Why XTS

Local, relationship-driven support from a Raleigh-area team that gets to know your people, systems, and business priorities.
Clear communication without geek-speak, so you understand what is happening, why it matters, and what needs to happen next.
Proactive monitoring, maintenance, patching, security guidance, and backup oversight designed to prevent problems before they interrupt work.
Healthcare, professional office, regulated environment, and multi-site experience with the everyday tools teams rely on.
Practical recommendations instead of one-size-fits-all sales pressure, with solutions sized around your actual risk, workflow, and budget.
Responsive, human support for day-to-day issues, projects, vendor coordination, infrastructure planning, and long-term technology decisions.

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Frequently Asked Questions

Managed IT Services FAQ

What are managed IT services?

Managed IT services are ongoing support and maintenance for your business technology. Instead of waiting for something to break, XTS monitors systems, applies updates, helps users, checks backups, coordinates vendors, and recommends improvements that reduce downtime and risk.

What does a managed services plan usually include?

A managed services plan can include monitoring, patch management, endpoint protection, backup oversight, help desk support, Microsoft 365 support, server and workstation maintenance, vendor coordination, and practical planning for future technology needs.

Do you provide onsite support in Raleigh and nearby areas?

Yes. XTS provides onsite support across Raleigh, Wake Forest, Cary, Durham, Apex, Holly Springs, Fuquay-Varina, and nearby Triangle communities. Many issues can also be handled remotely when that is faster and more efficient.

Can managed IT services help reduce downtime?

Yes. No IT provider can prevent every issue, but proactive monitoring, maintenance, security updates, backup checks, and early troubleshooting can reduce avoidable downtime and help problems get resolved faster when they do happen.

Can XTS support Microsoft 365, cloud services, and local servers?

Yes. XTS supports mixed environments that may include Microsoft 365, cloud services, local servers, workstations, networking equipment, security tools, backup systems, and line-of-business applications.